With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Responsibilities
Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues.
Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Verify security compliance for decommissions and processes data-bearing devices for destruction.
Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
Participate in an on-call rotation to provide support outside standard working hours, as required.
Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.
Embody our culture and values.
Qualifications
Required Qualifications
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years’ experience supporting IT equipment or related technology.
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
Associate degree in computer science or other field and/or equivalent work experience.
3+ years’ experience supporting IT equipment or related technology.
2+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
Data Center Technicians ATR-D - The typical base pay range for this role across France is € 46,900.00 - € 68,200.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/france-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
