Report issues and follow data center procedures to troubleshoot and diagnose moderately complex issues with equipment or infrastructure as they arise, and identify the resources needed to resolve identified issues.
Diagnose, repair, and perform preventative maintenance on equipment, servers, machines, and infrastructure based on identified issues with multiple solutions, independently. Independently execute advanced operational procedures as part of daily work activities and follow security policies and processes.
Work shifts to meet evolving business needs and operational schedules.
Collaborate with the partner teams (e.g., Program Managers, Data Center Operations, and Software and Hardware Engineers) to complete tasks, and to escalate and resolve defined problems.
Minimum qualifications
Experience with assembly of computer systems component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
Experience with networking protocols.
Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications
Bachelor's degree or equivalent practical experience.
2 years of experience demonstrating proficiency in troubleshooting hardware and network issues using Linux tools (e.g., LPIC-1, CCNA, or equivalent industry certifications/experience).
Experience working within a data center or network operation center environment.
Experience in maintenance of server and storage systems.
Understanding of networking concepts, including topology and protocols.
Ability to communicate in English fluently to support client relationship management in this region.
Experience with assembly of computer systems component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
Experience with networking protocols.
Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
