Responsibilities
Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, and complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Has pride and a sense of accountability for the service quality, completeness, and ownership of the data centre facilities.
Embodies our culture and values.
Qualifications
Required Qualifications
Education: Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience, with basic knowledge of computer hardware and components.
Work Schedule: Ability to work shifts, including evenings, nights, weekends, and holidays.
Transportation: Valid driver’s licence and access to a personal vehicle for travel to client sites and company locations as part of shift responsibilities.*This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised.
Background Check Requirements
Ability to meet Microsoft, customer, and/or government security screening requirements is mandatory for this role. These include, but are not limited to:
Microsoft Cloud Background Check: Must be passed upon hire/transfer and every two years thereafter.
Preferred Qualifications
Experience supporting IT equipment or related technology.
Applicable certifications such as
CompTIA: A+, Server+, Network+
Basic Structure Cabling (BSC)
Data Center Technicians ATR-B - The typical base pay range for this role across Netherlands is € 42,600.00 - € 55,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html
Data Center Technicians ATR-C - The typical base pay range for this role across Netherlands is € 47,000.00 - € 65,700.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
