Responsibilities
Lead and develop the team, driving accountability, coaching, and a strong, positive culture
Own data center service compliance and ensure consistent delivery of high-quality standardsEnforce adherence to DCS policies, SLAs, and operational procedures across all service execution
Oversee technician readiness, including training, execution quality checks, and corrective actions
Manage escalations and process changes, ensuring effective resolution and clear stakeholder communication
Champion safety and operational excellence, promoting accountability, compliance, and high service quality across the site
Qualifications
Required Qualifications
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology or related experience working
with technical teams.
Experience directing, supervising, or managing others.
This role requires proficiency in written, reading, and conversational English as all business operations and customer communications are conducted in French.
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
Associate degree in Computer Science or related field and/or equivalent work experience.
Experience supporting IT equipment or related technology.
Experience working in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
Experience leading diverse, technical, or IT workforce of up to ten employees.
Data Center Technicians M3 - The typical base pay range for this role across France is € 53,600.00 - € 99,100.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/france-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
