Responsibilities
Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of M365 Copilot, Agents, PowerPlatform and Copilot Studio, securing long-term customer success and renewal.
Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as M365 Copilot, Agents, PowerPlatform, Copilot Studio, FinOps, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
Qualifications
Required Qualifications (RQs)
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
OR equivalent experience
Effective verbal and written communication, analytical and presentation skills in German as well as English.
You must be based and legally authorised to work in Germany to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
Preferred Qualifications (PQs)
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
OR equivalent experience.
Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications).
Cloud Solution Architecture IC2 - The typical base pay range for this role across Germany is € 55,400.00 - € 88,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/germany-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
