This Sr. Solution Architect role focuses on connectivity and collaboration technologies that shape the day-to-day end-user experience across MemorialCare. The position provides senior-level architecture leadership for the Microsoft 365 collaboration suite, including Microsoft Teams, SharePoint, and OneDrive, as well as audio/video, internal streaming, meeting collaboration tools, and related connectivity solutions. The role partners closely with networking, cybersecurity, infrastructure, vendors, business leaders, and service lines to diagnose root causes, design reliable and secure solutions, and improve overall connectivity and collaboration experience.
This position is primarily onsite to support in-person stakeholder engagement, collaboration technology assessments, meeting room and audiovisual solution reviews, operational issue resolution, and close partnership with MemorialCare teams across locations.
Essential Functions and Responsibilities of the Job
Delivers enterprise architecture strategies that advance MemorialCare’s connectivity, collaboration, and audiovisual capabilities while aligning with organizational goals and standards.
Provides architectural leadership for Microsoft 365 collaboration technologies, ensuring secure, scalable, and reliable solutions.
Translates business and operational requirements into integrated technology solutions that improve efficiency, adoption, and end-user experience.
Establishes architecture standards, governance, and best practices that promote consistency, maintainability, and long-term sustainability.
Identifies and implements technology improvements that enhance security, performance, reliability, and operational effectiveness.
Builds strong partnerships across business, operational, technical, and vendor teams to achieve successful solution delivery and stakeholder alignment.
Evaluates emerging technologies and drives innovation, optimization, and platform rationalization to maximize organizational value.
Proactively manages architectural risks, dependencies, and technical challenges to ensure successful project outcomes.
Produces and maintains comprehensive architecture, integration, and operational documentation that supports implementation and ongoing support.
Ensures technology solutions comply with applicable security, compliance, governance, financial, and contractual requirements.
Provides guidance and oversight for complex initiatives, ensuring solutions are scalable, supportable, and aligned with enterprise architecture principles.
Maintains a strong onsite presence to support stakeholder engagement, collaboration technology strategy, operational excellence, and continuous improvement of end-user experiences.
Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Minimum Requirements
Qualifications/Work Experience
A minimum of 5 years designing, supporting, or leading enterprise connectivity, collaboration, audiovisual, or related information systems technologies.
Hands-on experience with Microsoft 365 collaboration tools, including Microsoft Teams, SharePoint, and OneDrive.
Experience with audiovisual, video conferencing, meeting room, and internal streaming platforms preferred.
Strong understanding of network fundamentals and the impact of bandwidth, latency, quality of service, security, and integration on end-user experience.
Demonstrated ability to evaluate current-state architecture, translate business needs into technical solutions, and recommend improvements.
Experience leading projects, coordinating vendors, and working in a team-oriented, collaborative environment.
Proven conceptual, analytical, documentation, and problem-solving skills with the ability to extract, analyze, and document complex business and technical requirements.
Strong interpersonal, written, and verbal communication skills with technical and non-technical audiences.
Ability to work independently while partnering across teams and maintaining accountability for solution quality and outcomes.
Education/Licensure/Certification
Bachelor’s degree or an equivalent combination of education and relevant experience required; Master’s degree preferred.
Relevant industry certifications preferred, such as Microsoft 365 Certified, Microsoft Teams Administrator, audiovisual/CTS certification, networking, security, or related collaboration technology certifications.
