Assist customers with product selection and application utilizing knowledge, internal specialists, as well as supplier representatives
Establish and maintain customer relationships
Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences in order to present a unique solution to each customer tailored to their business objectives and needs
Collaborate with customers and team members for product quotations and provide on-going communication throughout the customer's purchasing lifecycle
Work with management, credit, and customers to resolve payment issues promptly
Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
Actively participate in professional development to improve professional selling skills and maintain technical capabilities. Participate in company training/development, special promotions, sales meetings, supplier seminars, and training schools to enhance and maintain personal and product knowledge
Maintain accurate and timely records including sales call schedules and expense reports
Coordinate sales calls with vendors to introduce and demonstrate products, identify customer needs, and promote product and service solutions
Utilize and champion digital tools, customer solutions and services to gain a competitive advantage
Perform other duties as assigned
Job Duties Disclaimer
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
3+ years of sales or electrical industry experience
Valid Driver’s License
High School or GED - Required
Knowledge, Skills & Abilities
Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
Product and application knowledge essential
Highly self-motivated
Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
Additional Information
Physical Demands
Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Constantly – at least 51%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%
Weight and Force Demands
Up to 10 pounds - Occasionally – up to 20%
Up to 25 pounds - Occasionally – up to 20%
Up to 50 pounds - Occasionally – up to 20%
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
Handles or works with potentially dangerous equipment - Occasionally – up to 20%
Travels to offsite locations - Constantly – at least 51%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
