2. Well manage the air flight services to meet customer needs
Monitor and manage the full shipment lifecycle (order → delivery → closure)
Ensure visibility and proactive updates on all critical milestones
Identify risks (capacity, delay, customs, documentation) and trigger mitigation actions early
Ensure timely and high-quality pre-alerts, milestone updates, and POD closure
3. Exception & Service Recovery Management
Coordinate with OPS, CX team, and airlines/coloaders to drive fast resolution and recovery
Communicate clearly and proactively with customers on issue status and recovery plan
Capture lessons learned and support continuous improvement initiatives
4. Process Governance & Customer SOP Adherence
Ensure execution in line with customer SOP / IOP and global standards
Monitor KPIs and service performance for assigned accounts
Support implementation of customer-specific solutions and process improvements
Drive compliance with “Standard is the Standard” principle
5. Cross-functional Coordination
Coordinate closely with
Operations / CX team
Origin / Destination offices
Finance / Billing teams
Ensure smooth information flow and alignment across all stakeholders
6. Commercial & Financial Awareness
Support billing accuracy (customer billing & ICB validation)
Ensure cost visibility and profitability awareness (GP per file mindset)
Highlight potential revenue leakage or cost discrepancies
What We Are Looking For
1. Education Level: HKCEE and DSE or above
2. Minimum 5 years in Air Freight / Logistics / Customer Service / Air Operation role
3. Fluent in English and Mandarin
4. Strong written and verbal communication skills
5. Familiar with different systems, such as CargoWise, SAP, Microsoft office
6. Good understanding of air freight E2E processes
7. Core Competencies
Effective control the air freight cost
Fully utilization of the space usage
Problem Solving & Decision Making
Communication Effectiveness
Execute Management team instruction proactively
End-to-End process mindset
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
