Ensure documents are timely sent and shipping notices communicated to overseas and customers
Ensure accurate and timely client and vendors billing
Interact with our customers in arranging their international shipments, meeting customer services standards.
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
University graduate, preferably with minimum 1 year in freight forwarding business.
Good communication in English and Vietnamese
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
typing skills and computer literacy
Reporting Structure
Ocean Export Lead Agent, Supervisor and Manager
Expeditors offer excellent benefits
Paid Vacation, Holiday
Group Medical & Life & Accident Insurance
Training and Personnel Development Program
14 days of annual leave per year
Work Location: 11th - 12th Floor, Lancaster Luminaire Building, 1152 Lang Road, Lang Ward, Hanoi, Vietnam
All your information will be kept confidential according to EEO guidelines.
