Key Responsibilities
Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service
You will be the primary point of contact for key customers, ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
Take ownership of the customer issues and solve in an urgent and responsible manner.
Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
Focuses on high-quality data to set a high standard for all the assignments managed.
Proactively follow up and keep customer informed of any issues or changes to their shipment.
Regularly review and update SOP/IOPs.
Identify and execute upselling opportunities.
Who Are We Looking For
An energetic talent who will grow along with the company, possessing the qualifications below:
At least 01 - 03 years of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics industries.
Experience with Supply Chain Management (SCM) / end-to-end products is a big plus
A bachelor’s Degree, majoring in Logistics and Supply Chain Management, is preferable
Language proficiency: Native Vietnamese, Professional English level
Customer-centricity mindset with a continuous improvement approach
Excellent interpersonal and communication skills and analytical skills
Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solutions
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
