Key Responsibilities
Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
Monitor the status of all customer issues by proactively reviewing Case Management and Cloud telephony data and identify opportunities to improve customer experience.
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Manage / improve day-to-day process interaction with own customers by leveraging detailed customer knowledge
Be fully responsible for customer satisfaction (own customers). Engage with customer regularly in service calls to identify improvement opportunities
Commercial intelligence: In-depth knowledge about the industries in which his/her customers operate. This includes carrying out the actions to obtain more cargo.
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
Who Are We Looking For
An energetic talent who will grow along with the company, possessing the qualifications below:
At least 01 - 03 years of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics industries.
A bachelor’s Degree, majoring in Logistics and Supply Chain Management, is preferable
Language proficiency: Native Vietnamese, Professional English level
Customer-centricity mindset with a continuous improvement approach
Excellent interpersonal and communication skills and analytical skills
Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solutions
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
