Comply with Neutrality and Confidentiality guidelines
Responsible for
Selling
Uncover customer pain points / supply chain challenges and define initiatives to address/eliminate same.
Delivering
Monitor service delivery performance globally or within scope assigned.
Own and resolve customer operational escalations.
Design customer scorecard & KPIs
Engage with 3rd Party / Non-Maersk partners (customer suppliers, partners, service providers and vendors)
Ensure foundation in place to deliver (eg. SOPs / Origin Workshops etc.)
Ensuring new/additional business is implemented (incl EDI etc.)
Ensure that relevant financial measures are effectively managed and act as an escalation point in case.
Ensure access to correct, rates, information and contacts on all third party (non-Maersk) supplier and partners.
Manage gain sharing agreement.
Strategy
Detailed understanding of the customer’s supply chain strategy and needs.
Develop a joint strategic roadmap with the customer, the Key Client Director, and the Global Program Director.
Design IT roadmap and strategy.
Create contingency / resilience plan.
Identify efficiency and optimization initiatives to increase profitability/reduce cost to serve.
Digital transformation / new system implementation.
Create a Maersk community around the account and create awareness of the customer
We are looking for
If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!
Relevant experience in position of leadership in the foreign trade area (Sales, operation, customer service, projects, key clients and others).
Experience with continuous Improvement techniques and metric driven, supply chain optimization knowledge; Project Management and training skills; Ability to organize and facilitate larger meetings and workshops.
Technical skills: Excel (Mandatory) / Power Bi (Desirable)
Education: Bachelor’s Degree in Business Administration, Accounting, Economics, Foreign trade, International Relations, finance or any other related to the field AND Certification on yellow belt, green belt, black belt, internal continuous improvement, or project management.
Languages: Advanced English (Mandatory) and Spanish
Soft Skills: Composure (high capacity for managing pressure and prioritization); Assertive/decisive and pro-active; High sense of urgency and persistence; Confidence in dealing with people and building relationships; Ability to focus to define a vision, objectives and priorities; Ability to see and act on both the big picture and the daily operational issues; Ability to problem solve and recommend appropriate course of action; Analytical and structured approach; Able to give constructive feedback and challenge where appropriate; Ability to manage stakeholders on various levels in the organization; Ability to manage virtual teams; Customer centric.
If you're looking for an opportunity to make an impact, collaborate with diverse teams, and grow your career in a dynamic and international environment, we'd love to hear from you. We look forward to meeting you!
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
