Maersk
From Maersk's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
The Client Program Manager (CPM) is focusing on account level value creation via proactive solution providing and the regional service delivery towards the customer(s):
The CPM is accountable for delivery of account level value creation to meet and exceed pre-defined targets per customers in the region and owns the Optimization in the regional operational teams.
Driving Customer KPI and ensure No detractor in NPS survey or No negative feedback overall.
Create values to customers via customer specific supply chain optimization project
Support to deliver global business plan
Spot any local opportunities to contribute the total growth
The CPM must collaborate and support other members of the global account team to assure desired performance and service level.
Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction.
Lead improvement projects and drive for result.
Participate in the Program Management community.
Support other Program Managers to enhance the performance for their accounts by sharing best practices, joining review meetings and/or covering during absence.
Service delivery and customer satisfaction
Maintain and improve customer satisfaction levels (NPS)
Ensure internal KPIs are aligned with customer agreed KPIs and that there is one data set globally that reflects the customer and internal performance with regard to KPIs and other statistics (volume)
Support the development of Global and Regional standards and IOPs
Ensure all SOP/IOP(s) are adhered to and shortfalls are corrected on priority
Host and engage in regular customer service calls with overseas branches
Support the commercial teams with enquiries and expertise into these areas
Implement and verify implementation of cost reduction projects in the Maersk SCM delivery and support cost reduction projects in the customer supply chain
Productivity and Profitability
Support establishing a productivity baseline for the account
Support establishing a profitability baseline for the account on GP
Review operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly
Ensure the account perspective is communicated to the operational community
Establish procedures that will minimize Maersk SCM exposure to risk associated with compliance, trade controls and HSSE
Represent the account(s) during additional business implementations along with the implementation team and/or leading the implementation
People Development
Ensure to have a baseline with FTE visibility and team structure
Ensure a plan setup for on-boarding, training and development (SOP quiz/certification) of the operations team
Be involved in objective setting & performance management of the operational team
Ensure to manage team also by providing recognition & feedback pro-actively
Collaboration & community development
Engage with Commercial and Operational experts on Global/Regional/Cluster level to explore new developments servicing the changes in customer demand
Participate in area / regional Program Management meetings, calls and share best practices pro0actively
Take ownership of customer-initiated projects and ensure internal resourcing is appropriate to execute within the agreed timeline
We are looking for
Bachelor's degree or equivalent in business or related field
5 + years relevant experience with a proven track record.
Language
The position requires excellent English in written and verbal communication skills
Able to thrive in a fast-paced environment
Clear logic thinking with clear data presentation
Proven communication and influence skills
Proven verbal, writing and presentation skills
Can work with multiple tasks within timeline.
Good time management skills and high sense of urgency
Have good customer facing experience, be polite, respect others and leave space to customers.
Be creative for problem solving and process improvement.
Be able to analyze big data.
Ability to work in a matrix organization and influence decision makers
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Exposure and understanding of Business Improvement / Lean tools
Ability to interface with local and regional management teams
Being a team member supporting the global/regional/country teams proactively
Ability to build strong effective networks
Knowledge of risk management with the ability to identify activities
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in