Own the intake process for security assurance requests: review incoming tickets, triage and prioritize work, assign tasks to the appropriate team members, and track requests to resolution
Resolve routine and straightforward security inquiries and questionnaire items independently
Communicate clearly with internal stakeholders and customers throughout the assurance process, setting expectations and providing status updates
Respond to customer security questionnaires and audit requests with accuracy and timeliness, escalating complex items as appropriate
Maintain the security documentation repository and ensure materials are current and accessible
Support customer-facing security calls and presentations alongside senior team members
Audit and Compliance Support (25% of role)
Assist with HITRUST r2 and SOC 2 audit preparation and evidence collection
Help coordinate audit activities across internal teams, tracking open items and deadlines
Support access review processes and other recurring compliance activities
Assist with security policy and procedure maintenance
General Security Program Support (15% of role)
Track and report on security metrics and assurance request status
Support vendor risk assessment activities
Assist with security awareness efforts and documentation as needed
Participate in security incident response when needed
What You Bring
Essential Qualifications
Bachelor’s degree in Information Security, Business, Operations, Finance, Accounting, or a related field, or equivalent work experience
Strong attention to detail and follow-through — you catch things others miss and see tasks through to completion
Excellent written and verbal communication skills, including comfort communicating with external clients
Ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environment
Strong problem-solving orientation; you approach unfamiliar situations with curiosity and good judgment
Proficiency with productivity and work-tracking tools (ticketing systems, spreadsheets, document management)
Preferred Qualifications
1–2 years of experience in operations, compliance, audit support, finance, or a related field
Exposure to information security concepts, frameworks (NIST, HITRUST, SOC 2), or HIPAA compliance
Experience in healthcare, healthcare technology, or working with regulated data environments
Familiarity with GRC or security assurance workflows
What We Offer
Work from anywhere in the US! Machinify is digital-first.
Top Medical/Dental/Vision offerings
FSA/HSA
Tuition reimbursement
Competitive salary, 401(k) with company match
Additional health and wellness benefits and perks
Flexible and trusting environment where you’ll feel empowered to do your best work
The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range.
Pay range: $70,000-$95,000
Equal Employment Opportunity at Machinify
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/
