Troubleshoot system issues and coordinate resolution with vendors, integrators, Business Technology Solutions, and site stakeholders.
Support system deployments, upgrades, testing, commissioning, and operational handoff activities.
Verify system functionality and assist with issue resolution during implementation activities.
Training and User Support
Deliver training for end users and site administrators.
Provide ongoing support and guidance to system users and security personnel.
Support operational readiness and system adoption following deployments.
Maintain documentation required for operational support and compliance activities.
Qualifications
Bachelor's degree in Criminal Justice, Security Management, Information Technology, Business, or a related field, or equivalent work experience.
3-5 years of experience supporting physical security systems, including access control and video management platforms.
Experience with Genetec Security Center administration preferred.
Experience supporting access management, user administration, and audit activities.
Familiarity with physical security devices, including cameras, card readers, controllers, and related hardware.
Strong troubleshooting, problem-solving, communication, and organizational skills.
Ability to work effectively with internal stakeholders, vendors, and system integrators.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to travel domestically and internationally as required.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
