This is an onsite role based in Dallas, Texas and requires five (5) days onsite. It reports to the Manager for Digital Workplace Experience based in Ireland and day to day duties will be managed by the Health, Safety and Security manager based in Dallas.
Your Contribution
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. In this role you will:
What You’ll Do
Focus Area 1: Security Platform Operations & Support
Configure, maintain, and troubleshoot Lenel OnGuard, including access levels, cardholder records, badge configuration, readers, panels, and alarm/event routing.
Data Exchange / SQL View Maintenance
Support in conjunction with the Global Security Operations team in Milestone XProtect maintenance, including camera onboarding, recording servers, retention and storage policies.
Support in conjunction with the Global Security Operations team on device onboarding, firmware and software updates, and lifecycle management for controllers, readers, cameras, encoders, and associated security hardware.
Monitor operational security systems for errors, alerts, and overall system health, proactively resolving issues before they affect end users.
Support IP network configuration and connectivity troubleshooting for security devices, including multicast, bandwidth management, and video stream optimisation.
Ensure security platforms integrate cleanly with IT-managed infrastructure, directory services, and cloud-hosted platforms.
Maintain and update technical documentation, including system diagrams, configuration standards, troubleshooting steps, and support playbooks.
Prepare and manage system updates, meeting best practices for downtime and redundancy.
Focus Area 2: Data, Reporting, Automation & Integration
Write and optimize SQL queries and stored procedures against OnGuard and XProtect databases to support operational and management reporting.
Build and maintain dashboards and scheduled reports covering access activity, alarm volumes, device availability, badge and cardholder data quality, and system health metrics.
Develop integrations using platform APIs and SDKs (OpenAccess, DataConduIT, Milestone MIP/REST) to connect security systems with HR, identity, ticketing, workplace, and business intelligence platforms.
Automate recurring administrative tasks such as cardholder provisioning and deprovisioning, access level assignment, audit exports, and system reconciliation between source-of-truth systems.
Design and support automated workflows that reduce manual effort for operators and site teams, including alarm enrichment, event-driven notifications, and ticket creation.
Establish and maintain data quality controls, reconciliation routines, and audit-ready reporting to support compliance and internal review requirements.
Serve as the main point of contact for reports, ensuring compliance with privacy and legal requirements are met for all outbound requests.
Evaluate and pilot new tooling, scripts, and integration approaches, documenting use cases and demonstrating capability to internal stakeholders.
Focus Area 3: Compliance and governance
Make compliance part of every day workflows.
Tracks potential issues with mitigating actions to demonstrate ongoing compliance.
Supports continuous improvement to enhance the work environment.
Use technology to help Logitec adapt to changing regulations and evolving risks.
Support the H&S team across the organisation to prevent accidents.
Gatekeep and maintain resilient standardised processes, documentation, and audits.
Streamline integrations, which supports collaboration and data-driven decision making.
Cross-Functional & Project Responsibilities
Act as the technical liaison between Workplace Digital, IT, security operations, and site leadership, ensuring consistent system performance and clear escalation paths.
Participate in incident response workflows, troubleshooting and escalating security system issues that impact operations.
Manage overarching security technology projects, such as platform upgrades, camera and reader refreshes, integration rollouts, new ventures and reporting initiatives.
Work with integrators, vendors, and internal teams to scope, deliver, and validate technology changes on schedule.
Support project stakeholders by ensuring access control and video systems not only meet standards, but continue to push business interests forward and are installed and configured properly across all locations; with a set audit trail and maintenance schedule preplanned.
Key Qualifications
For consideration, you must bring the following minimum skills and behaviors to our team:
At least 4 years of verifiable hands-on experience administering Lenel OnGuard and Milestone XProtect in an enterprise environment.
Working SQL proficiency, including joins, aggregation, and query optimisation against production databases.
Experience consuming and building against REST APIs or platform SDKs.
Basic understanding of IP networking as it applies to security devices and video transport.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Must be able to work with and protect highly confidential information
Experience managing data request workflows & proper data sanitization strategies.
Strong knowledge of ISO 27001 Controls and Risk Management Framework.
Experience with OSHA framework and processes.
In addition, preferable skills and behaviors include
Scripting experience (PowerShell, Python) for automation and data handling.
Experience with a BI or reporting tool (Power BI, Tableau, or similar).
Familiarity with identity and HR systems as sources of truth for access provisioning.
Experience directly integrating HR systems as a custom solution is a major plus.
Manufacturer certifications in OnGuard and/or XProtect.
Experience supporting a 24/7 operational environment.
Excellent organization, analytical, and communication skills
Rapport and influence building skills
Excellent customer service
Ability to learn quickly and to multitask; be adaptable and flexible
Ability to work autonomously and in a team environment, while paying strict attention to detail
Ability to adhere to timelines and deadlines with effective time management skills
Strong decision-making ability during emergencies
Demonstrated ability to drive organizational change, change management
Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
Who We’re Looking For
Willing and eager to learn new technologies and adapt to current workplace platforms.
Comfortable working with others, sharing ideas, and asking questions when needed.
Comfortable working across timezones.
Motivated to contribute positively—no previous specialist experience needed, just a desire to learn and grow!
Location
This position will be based out of Dallas, Texas area working hybrid out of our Dallas office, Only candidates who are able to work from Dallas Office location will be given preference for this role.
Compensation
This position offers an annual base salary typically between $ 75000 and $ 96000, depending on location and experience.
Benefits
Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.
Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.
#LI-SN1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
