At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role
This role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation).
Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation.
Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on.
Identify, propose and implement improvements.
Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur.
Provide senior technical depth that the current generalist model cannot sustain.
Role Responsibilities
1. Identity & Access Management (Okta)
Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes).
Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations.
Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement.
Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team.
Maintain security compliance for identity systems in partnership with Information Security.
2. Access Automation & Risk Reduction
Build and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration.
Investigate and close automation gaps.
Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems.
3. Atlassian Suite Platform Administration
Own Jira project configuration, workflows, permission schemes, and automation rules.
Administer Confluence spaces, permissions, and documentation standards.
Support Bitbucket configuration and access where applicable.
Design for scale and plan platform architecture proactively rather than administering reactively.
4. Platform & Identity Architecture
Evaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability.
Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response.
5. Cross-Functional Partnership
Partner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings.
Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team.
Serve as the technical point of contact for identity and Atlassian platform questions across the company.
6. Documentation & Continuous Improvement
Maintain clear, current documentation for identity workflows, access policies, and platform configuration.
Identify recurring manual work in identity or platform administration and drive it toward automation or self-service.
Contribute to access request, approval, and audit workflow improvements.
Within established security and platform standards, this role is authorized to:
Configure and modify Okta and Atlassian platform settings within approved change-management practices.
Design and implement access automation workflows.
Recommend and prioritize platform architecture changes.
Flag and pause changes that present apparent identity or platform risk pending review.
Minimum Requirements
Ability to work onsite as needed to provide hands-on IT support to Fetch team members in our Madison, Chicago, Boston, or New York offices.
5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration.
Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation.
Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design.
Working knowledge of SAML/SSO concepts and access governance practices.
Familiarity with scripting, automation tooling, and API/webhook-based integrations.
Strong documentation habits and ability to work independently on platform architecture decisions.
Preferred Requirements
Experience remediating identity-related security incidents or entitlement misconfigurations.
Experience with JumpCloud, Google Workspace admin, or AWS IAM.
Experience designing access review or automated deprovisioning programs.
B.S. in Computer Science, Information Systems, or equivalent experience.
Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent).
Deep technical ownership of high-blast-radius systems
Proactive risk identification and architecture-first thinking
Automation-first problem solving
Independent judgment and prioritization
Cross-functional partnership with Security and IT leadership
Documentation discipline
Compensation
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$124,535 - $146,512]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)
Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
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As referenced in the job posting, this role targets a base salary range of $124,535–$146,512 (excluding bonus, equity, and benefits). Are you comfortable moving forward within this compensation range? *
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Disabled veteran A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability
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Req ID: FET-984
