Key Responsibilities
Lead customer quality programs from concept through implementation
Partner with customers and internal stakeholders to identify quality challenges and drive corrective actions
Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence
Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development
Develop executive presentations, project updates, dashboards, and leadership communications
Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvement
Lead customer engagement activities, onsite visits, pilot programs, and feedback collection efforts
Drive awareness and adoption of quality initiatives through communications, campaigns, and best-practice sharing
Identify emerging risks, opportunities, and trends and translate them into actionable business recommendations
Qualifications
Bachelor's degree in Engineering, Business, Quality, or a related field
5+ years of experience in project/program management, engineering, and/or customer quality
Strong project and stakeholder management skills
Excellent communication and presentation skills
Proven ability to lead cross-functional initiatives and influence without direct authority
Strong analytical and problem-solving abilities
PMP certification preferred
Experience with customer-facing quality programs or escalation management
Experience with data analytics, Power BI, AI, or digital transformation initiatives preferred
Experience working in a global organization preferred
Basic Requirements
Bachelor's degree
5+ years of project/program management, engineering, and/or quality experience
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations
United States of America - North Carolina - Morrisville
United States of America
United States of America - North Carolina
United States of America - North Carolina - Morrisville
