Lead your team by providing first-class maintenance and system support to our customers.
Manage operations and maintenance of automated storage and retrieval systems and picking systems installed at the customer’s location(s).
The Shift Engineering Manager will be eager and determined to succeed, and safety-conscious in all activities undertaken.
Will own problems and see them through to successful completion.
May also be required to respond to emergency calls. Weekend work will be required and shall be structured to provide forward planning.
Essential Functions and Responsibilities
Lead your team to rectify software and electro-mechanical faults, resolve PLC related issues, provide guidance and expertise, be the resident subject matter expert on shift, and provide aid to customer’s sites in assigned area
Respond to emergency calls at customer site(s).
Safety conscious in all activities and will drive culture of safety and awareness.
Track and record all problems and see them through to a successful resolution
In conjunction with the customer’s On-Site Operations Team, provide a first-class response to customer, ensuring a ‘do-it-right-the-first-time” mentality and policy
Provide emergency breakdown and specialized maintenance support
Set up and calibrate precision automated equipment
Develop and maintain strong, effective working relationships with our customer and their operational agents to enable KNAPP to provide first-class service.
Achieve and maintain performance metrics in line with contractual expectations (output, response time, quality-of-repair, and standards of workmanship).
Training of customer’s maintenance and operations teams, as required
Expertise in the installation of conveyors and precision automated equipment
Maintain a high quality of service by ensuring detailed communications with customer(s)
Produce and deliver well-written and legible reports in a timely manner
Execute all quality procedures, safety procedures, and any statutory procedures at the site
Attend and participate in meetings with the KNAPP and Customer Leadership, to discuss ongoing activities and provide progress as applicable. Alternately, provide required information to the Resident Business Manager.
Provide specialized maintenance service support for the customer’s installed system
Using established tools, systems and procedures, ensure that all parts usage is logged accurately on a daily basis
Provide proper care and maintenance of the tools and equipment supplied
Provide flexibility and the best use-of-skills and capabilities to perform the functions of the role
Ensure that all time sheets and documents are accurate and legible, with all necessary reference information. To be presented on biweekly basis, for approval
Provide; mechanical strip-down and reassembly, basic field wiring, machine calibration, and system testing, as needed
Complete reactive repairs diligently within a timely manner
Interact with On-Site Management, keeping them informed of repair and maintenance progress while addressing their concerns in a professional manner
Provide hands-on ownership of issues to achieve a timely resolution
Interpret and work with electrical and pneumatic circuit diagrams
Utilize appropriate health & safety considerations and be able to perform risk assessments for maintenance tasks
Demonstrate proficient mechanical aptitude including, but not limited to, reading assembly drawings
Follow set-up instructions, assembly drawings, and check lists
Attention to detail and exceptional follow-up skills
Provide excellent communication and customer service to both internal and external customers
Requires functional computer literacy with intermediate to advanced Microsoft Office experience
Eager to learn and adaptive to changing role requirements
Appreciation of cultural diversity
Shall performs other duties, as required
Working Conditions and Environment
Ability to work 12 hour shifts on weekdays and weekends
Authorization to work in the U.S. required
Occasional travel required (must have a valid passport or the ability to obtain passport)
Professional office etiquette is required at all times
Physical requirements may include
Sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, reading and writing in English
WHAT YOU WILL GET
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
