Build and maintain high-performing shift teams through active coaching, on-the-job mentoring, and real-time performance feedback
Manage shift team attendance, absences, and daily resource deployment to maintain operational coverage
Perform on-shift capability assessments and identify skill development needs for individual shift engineers
Lead by example through hands-on involvement in technical tasks during critical situations or resource constraints
Foster team cohesion and morale across shift patterns, ensuring consistent standards between different shift teams
24/7 Operational Continuity & Real-Time Response
Maintain operational command during assigned shift periods, ensuring immediate response to all building system alerts and failures
Monitor live Building Management Systems (BMS), fire alarm panels, and critical system dashboards throughout shift operations
Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention
Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements
Execute real-time decision-making for system isolations, emergency shutdowns, and critical equipment changeovers
Manage simultaneous incidents during shift periods, deploying resources effectively to minimize service disruption
Provide technical troubleshooting support to shift engineers for complex system failures or diagnostic challenges
Maintain continuous communication with building security, client representatives, and on-call stakeholders during incidents
Shift Handover Management & Communication
Execute structured shift handovers with incoming/outgoing Shift Engineering Managers or day team supervisors
Maintain comprehensive shift logs documenting incidents, completed works, ongoing issues, and outstanding actions
Ensure all critical information is communicated clearly between shift teams to prevent information loss or task duplication
Update work management systems in real-time with shift activities, reactive responses, and job status changes
Brief Engineering Manager on significant shift events, trends, or emerging issues requiring management attention
Coordinate with day teams on tasks requiring follow-up, specialist input, or continuation beyond shift hours
Out-of-Hours & Emergency Coordination
Serve as primary escalation point for all engineering emergencies during shift periods
Mobilize emergency response resources including on-call specialists, contractors, or additional shift engineers when required
Coordinate with emergency services (fire, police, ambulance) during critical incidents affecting building safety or operations
Execute emergency procedures including evacuations, system isolations, or building lockdowns as required
Manage client communication during out-of-hours emergencies, providing timely updates on incident status and resolution timelines
Document emergency incidents thoroughly, including actions taken, resources deployed, and lessons learned
Participate in on-call rota as required to provide management support outside standard shift patterns
Reactive Maintenance Execution & Quality Control
Oversee shift engineers executing reactive maintenance tasks, ensuring work quality and timely completion
Verify completed reactive works meet technical standards before signing off jobs in work management systems
Conduct spot-checks on shift engineer workmanship during and after task completion
Ensure all reactive works are properly documented with accurate time recording, parts usage, and technical notes
Monitor reactive backlog during shifts, ensuring aged jobs are progressed and nothing is overlooked
Coordinate specialist contractor callouts for reactive works beyond in-house capability during shift periods
Shift-Based Planned Maintenance Delivery
Monitor PPM completion throughout shifts, ensuring targets are met and work quality is maintained
Conduct random quality checks on completed PPMs to verify compliance with specifications and procedures
Address PPM overruns or incomplete tasks by reassigning resources or escalating to Engineering Manager
Update maintenance management systems with accurate PPM completion records before end of shift
Shift Operations Health & Safety
Enforce safe working practices during all shift activities, challenging unsafe behaviours immediately
Conduct shift-based safety walks and plant room inspections, identifying and rectifying hazards
Ensure shift engineers use correct PPE, tools, and equipment for all tasks
Verify Permit to Work compliance for all shift activities requiring isolation or high-risk work
Coordinate safe contractor access during shift periods, verifying RAMS and monitoring on-site activities
Report all incidents, near-misses, and safety observations occurring during shift operations
Lead shift-based safety briefings on new procedures, lessons learned, or seasonal hazards
Maintain shift-accessible safety documentation including emergency contact lists and procedure guides
Live System Monitoring & Performance Optimization
Continuously monitor critical system parameters (temperatures, pressures, flows, power consumption) during shifts
Identify abnormal operating conditions and direct corrective actions before failures occur
Optimize system performance during low-occupancy periods through parameter adjustments or equipment sequencing
Coordinate planned testing and commissioning activities during shift periods to minimize occupant impact
Maintain plant room and equipment compound cleanliness standards through shift team accountability
Conduct shift-based equipment inspections recording meter readings, visual conditions, and abnormal observations
Shift Resource & Task Management
Deploy shift engineers efficiently across multiple tasks, balancing reactive demands with planned work
Monitor engineer productivity and time utilization throughout shifts, addressing inefficiencies immediately
Ensure shift teams have necessary tools, equipment, spare parts, and consumables to complete assigned tasks
Coordinate shift vehicle usage and ensure proper maintenance, cleanliness, and security of fleet assets
Manage shift break schedules to maintain continuous operational coverage
Track and control shift overtime, ensuring appropriate authorization before additional hours are worked
Technical Documentation & Record Keeping
Maintain accurate shift logs recording all activities, incidents, system changes, and communications
Ensure shift engineers complete job cards, timesheets, and system updates accurately and promptly
Update asset registers with new equipment information or changes identified during shift operations
Photograph and document equipment conditions, defects, or completed works as required
Maintain shift-accessible technical documentation including drawings, manuals, and contact information
Archive shift records systematically for audit trails and historical reference
Essential Skills & Experience
Shift Leadership & Team Management
Proven experience leading engineering teams in shift-based, 24/7 operational environments
Ability to motivate and direct teams during unsociable hours including nights, weekends, and holidays
Strong situational leadership skills to adapt management style based on real-time operational demands
Experience managing shift handovers and maintaining operational continuity across multiple teams
Comfortable making autonomous decisions during out-of-hours periods with limited management support
Operational & Technical Competence
Minimum 5 years' experience in shift operations or supervisory roles within facilities management or industrial environments
Hands-on technical competence across electrical, mechanical, HVAC, and plumbing systems
Practical troubleshooting ability to diagnose and resolve equipment failures under time pressure
Experience working with Building Management Systems (BMS) for monitoring and control
Understanding of critical building systems including life safety, power distribution, and HVAC controls
Emergency Response & Decision-Making
Proven track record managing technical emergencies and coordinating rapid response activities
Ability to remain calm under pressure and make sound decisions during critical incidents
Experience liaising with emergency services and managing building evacuations or lockdowns
Strong risk assessment capability to evaluate situations and implement appropriate safety measures
Confidence to escalate appropriately while taking ownership of shift-period incidents
Systems & Documentation
Experience using computerized maintenance management systems (Corrigo, Maximo, or similar)
Competent with mobile devices and tablets for real-time system updates and communication
Strong written communication skills for shift logs, incident reports, and handover documentation
Practical knowledge of Microsoft Office (Word, Excel, Outlook) for reporting and communication
Health & Safety
Valid IOSH Managing Safely certification (essential)
Thorough knowledge of Health & Safety regulations applicable to shift operations
Experience implementing Permit to Work systems and managing safe isolations
Practical understanding of RAMS review and contractor safety supervision
Commitment to zero-harm safety culture and willingness to challenge unsafe practices
Flexibility & Availability
Willingness to work rotating shift patterns including nights, weekends, public holidays, and seasonal variations
Availability for on-call duties as part of management rota
Flexibility to adjust shift patterns based on operational requirements or emergency situations
Full UK driving licence for travel between sites or emergency callouts
Desirable Qualifications & Experience
City & Guilds, NVQ Level 3, HNC, or equivalent engineering qualifications
Experience in high-availability environments (data centres, hospitals, manufacturing, airports)
Familiarity with cooling towers, water treatment systems, and associated compliance
Exposure to service desk or help desk operations
Professional body membership (IWFM, CIBSE, IET)
Location
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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