Support class scheduling activities, attendance management, and learner readiness.
Maintain visibility of pending requests and proactively escalate delays or operational risks.
2) Customer Training Coordination
Manage customer training requests and coordinate training schedules across multiple product portfolios.
Confirm instructor availability, classroom capacity, and training readiness requirements.
Act as a primary point of contact for customer training inquiries and scheduling requests.
Provide timely communication on schedule changes, confirmations, training requirements, and certifications.
Partner with customers and training managers to support training demand planning and resource utilization.
3) Product & Regional SME Support
Develop expertise in assigned product portfolios, training programs, and enrollment processes.
Serve as a primary regional contact for training operations and customer engagement activities.
Maintain awareness of regional training demand, workforce readiness, and business priorities.
Support managers and stakeholders with enrollment, certification, scheduling, and operational guidance.
Participate in regular business reviews and training planning discussions.
4) Training Centre Operations
Support day-to-day operations of the Hsinchu Training Centre.
Ensure classroom readiness, training logistics, visitor support, and learner experience.
Coordinate local operational requirements including classroom resources, supplies, vendors, facility requests, and procurement-related activities.
Partner with local stakeholders to maintain an effective and professional learning environment.
Support training events and operational activities hosted at the training center.
5) Stakeholder Support & Continuous Improvement
Develop strong working relationships with customers, instructors, regional teams, and internal stakeholders.
Respond to inquiries in a timely and professional manner.
Support operational reporting, audits, and compliance activities.
Participate in process improvement, automation, and system enhancement initiatives.
Support onboarding, cross-training, and knowledge-sharing activities within the global training operations team.
Preferred Qualifications
Experience in technical training operations, learning administration, customer support, enrollment operations, scheduling, or related operational functions.
Experience coordinating customer-facing training programs or learning activities.
Familiarity with Learning Management Systems (LMS), ServiceNow, CRM, SAP, or similar enterprise systems.
Ability to manage multiple priorities and adapt quickly in a fast-paced operational environment.
Strong customer service and stakeholder management skills.
Experience supporting training center operations, classroom activities, or event coordination.
Experience working with global teams across multiple regions and time zones.
Fluent in Mandarin and English.
Minimum Qualifications
Bachelor's Degree or equivalent combination of education and relevant work experience.
Minimum 5 years of experience in training coordination, customer support, operations, scheduling, administration, or related functions.
Strong organizational skills and attention to detail.
Ability to prioritize workload and manage multiple concurrent activities.
Proficiency with Microsoft Office applications including Outlook, Excel, PowerPoint, and Word.
Strong verbal and written English communication skills, with the ability to effectively participate in meetings, conduct business discussions, and communicate professionally through email with global stakeholders.
Ability to work independently while collaborating effectively within a global team environment.
Demonstrated commitment to customer service, operational excellence, and continuous improvement.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
