Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
Serve as the primary technical contact for customers, ensuring timely responses, effective problem resolution, and high customer satisfaction.
Document, track, and escalate complex technical issues and product enhancement requests to R&D and relevant stakeholders when required.
Collaborate with Sales, Product Management, Marketing, and R&D teams to support customer onboarding, business growth, product demonstrations, and continuous product improvements.
Maintain accurate records of customer interactions, service activities, technical issues, and resolutions in the support management system.
Deliver technical presentations, customer training, and knowledge-sharing sessions to customers and internal teams.
Support assigned projects independently and provide feedback on customer needs, market trends, and relevant activities to management.
Comply with company processes, service standards, and operational procedures while performing all support activities.
Frequently travel to different cities to provide on-site technical support and customer service for regional customers as required by business needs
Minimum Qualifications
Bachelor's /Master's Level Degree and PCB related work experience of 2-5 years
At least 2 years MI experience in PCB industry. Familiarity with Frontline InPlan/InFlow or InCAMPro solution is a major plus.
Proven experience in technical support, software troubleshooting, or a related field.
Strong understanding of software installation, configuration, and maintenance.
Excellent communication and interpersonal skills with a customer-first mindset.
Ability to work collaboratively across departments and manage multiple priorities.
Good English proficiency reading, writing, listening and speaking.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
