Analyze customer-reported issues, reproduce failures, identify root causes, and provide data-driven recommendations.
Support platform bring-up, pre-production validation, certification, issue escalation, and commercialization readiness.
Coordinate issue resolution with global, cross-region, and cross-functional teams across time zones.
PCIe Integration, Validation & Performance
Support PCIe host/device integration, link bring-up, enumeration, reset, power management, hot-plug, and error-recovery validation.
Perform PCIe certification, interoperability, compatibility, throughput, latency, and performance characterization.
Support PCIe PHY tuning, link validation, signal-quality analysis, and electrical compliance activities.
Analyze the impact of CPU, memory, storage, firmware, power, thermal, and system configurations on PCIe performance.
Use PCIe protocol analyzers, such as LeCroy or equivalent tools, to analyze transactions, link behavior, protocol errors, and interoperability issues.
Software, Firmware & System Debugging
Support PCIe driver development, integration, and debugging on Linux, Android, and Windows platforms.
Analyze behavior across user space, kernel space, firmware, UEFI, bootloader, and platform configuration layers.
Investigate Linux kernel stability issues, driver failures, system hangs, crashes, link failures, and unexpected PCIe behavior.
Debug system-level issues using JTAG, GDB, kernel logs, crash dumps, tracing utilities, protocol captures, and hardware measurements.
Platform-Level Issue Resolution
Collect and correlate logs, traces, protocol captures, performance data, hardware measurements, and test results to isolate root causes.
Investigate interactions among PCIe, USB, I2C, SPI, UART, memory, storage, power-management ICs, clocks, regulators, and thermal policies.
Collaborate with software and firmware teams to develop, validate, and deliver patches, workarounds, and customer solutions.
Prepare technical reports, debug plans, issue summaries, presentations, and commercialization-readiness updates.
Track issues to closure and communicate status, risks, dependencies, and recommended next steps.
Cross-Functional Collaboration
Collaborate with platform, silicon, hardware, BIOS/UEFI, firmware, driver, operating-system, validation, and test teams.
Contribute to customer enablement materials, technical workshops, validation plans, and cross-region debug activities.
Quickly learn new technologies and apply structured problem-solving methods during fast-paced product development cycles.
Qualifications
Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field; Master’s degree is a plus.
8+ years of software, embedded systems, platform integration, validation, or customer engineering experience, preferably in the wireless, telecommunications, semiconductor, or computing industry.
Programming experience in one or more of C, C++, Java, Python, PyTorch, or similar languages; strong C/C++ and embedded programming skills preferred.
Experience with Linux or Android software development in user space and/or kernel space.
Experience with system-level debugging using JTAG, GDB, kernel logs, tracing tools, crash analysis utilities, or protocol analyzers.
Strong analytical, problem-solving, communication, and customer-facing skills, with the ability to manage multiple priorities.
Preferred Skills & Technical Experience
PCIe certification, PCIe PHY tuning, link validation, electrical compliance, or signal-integrity experience.
PCIe driver development on Linux or Windows; PCIe UEFI driver workflow, initialization, and timer-tuning experience.
PCIe device, storage, endpoint, switch, or peripheral compatibility and interoperability experience.
PCIe protocol analysis using LeCroy or an equivalent analyzer; PCIe throughput tuning and system-level performance optimization.
Linux kernel stability analysis and root-cause debugging; experience with IoT devices such as home speakers, security cameras, or connected peripherals.
Knowledge of memory, storage, USB, I2C, SPI, UART, power-management ICs, ARM TrustZone, fingerprint solutions, or related platform technologies.
Experience with Qualcomm platforms, embedded Linux, Android BSPs, UEFI, bootloaders, or cross-region OEM/ODM customer programs.
Minimum Qualifications
Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field and 8+ years of relevant software, embedded systems, platform integration, validation, or customer engineering experience.
8+ years of experience with programming or scripting languages such as C, C++, Java, Python, or similar technologies.
8+ years of experience with system debugging, driver development, protocol analysis, or performance and stability analysis.
Ability to work directly with customers and communicate technical issues clearly in written and spoken English
Minimum Qualifications
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
- OR
- Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.
- OR
- PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
- 3+ years of experience with Programming Language such as C, C++, Java, Python, etc.
- 3+ years of experience with debugging techniques.
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