Key Responsibilities
Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
Serve as the primary technical contact for customers, ensuring timely responses, effective problem resolution, and high customer satisfaction.
Document, track, and escalate complex technical issues and product enhancement requests to R&D and relevant stakeholders when required.
Collaborate with Sales, Product Management, Marketing, and R&D teams to support customer onboarding, business growth, product demonstrations, and continuous product improvements.
Maintain accurate records of customer interactions, service activities, technical issues, and resolutions in the support management system.
Deliver technical presentations, customer training, and knowledge-sharing sessions to customers and internal teams.
Support assigned projects independently and provide feedback on customer needs, market trends, and relevant activities to management.
Comply with company processes, service standards, and operational procedures while performing all support activities.
Willing to be based in Malaysia and frequently travel to other Southeast Asian countries to provide on-site technical support and customer service for regional customers as required by business needs
Minimum Qualifications
Bachelor's /Master's Level Degree and PCB related work experience of 2-5 years
At least 2 years CAM or MI experience in PCB industry. Familiarity with Frontline InPlan/InFlow or InCAMPro solution is a major plus.
Proven experience in technical support, software troubleshooting, or a related field.
Strong understanding of software installation, configuration, and maintenance.
Excellent communication and interpersonal skills with a customer-first mindset.
Ability to work collaboratively across departments and manage multiple priorities.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
