Responsibilities
Resolve customer challenges with technical expertise and a passion for turning potential frustrations into positive experiences
Create content for our customers that will help them make better use of our products
Handle FAT for complete setups sold to customers
Organize customer feedback interviews
Demonstrate products on request as a pre sales activity
Handle test activities within the SCRUM development teams
Create and maintain the automated test framework
Pre-sales activities, assisting the sales and account managers
Qualifications
Native Chinese language skills
You have the capabilities to identify the right approaches and initiatives to achieve an improved customer experience
Being able to communicate on a professional level with our customers
Apply test methodologies in an efficient way to improve the quality of Riscure products
Have a good understanding of the technical capabilities of Riscure products
Ability to listen to customers and understand their technical needs and how Riscure products can contribute to that
Stay positive under stress and be able to distinguish between main and secondary objectives
Mindset
Skills to support collaboration within and outside products organization
Service oriented without losing sight of Riscure goals
Fair but decisive towards customers in handling their requests
Curious and eager to learn
Creative in understanding customer requirements and make a mapping to our solutions
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Resolve customer challenges with technical expertise and a passion for turning potential frustrations into positive experiences
Create content for our customers that will help them make better use of our products
Handle FAT for complete setups sold to customers
Organize customer feedback interviews
Demonstrate products on request as a pre sales activity
Handle test activities within the SCRUM development teams
Create and maintain the automated test framework
Pre-sales activities, assisting the sales and account managers
Native Chinese language skills
You have the capabilities to identify the right approaches and initiatives to achieve an improved customer experience
Being able to communicate on a professional level with our customers
Apply test methodologies in an efficient way to improve the quality of Riscure products
Have a good understanding of the technical capabilities of Riscure products
Ability to listen to customers and understand their technical needs and how Riscure products can contribute to that
Stay positive under stress and be able to distinguish between main and secondary objectives
Mindset
Skills to support collaboration within and outside products organization
Service oriented without losing sight of Riscure goals
Fair but decisive towards customers in handling their requests
Curious and eager to learn
Creative in understanding customer requirements and make a mapping to our solutions
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
