Coordinate with internal partners to resolve technical issues and unblock progress quickly
Track risks, issues, and dependencies, and communicate status with clarity and accuracy
Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail
Maintain strong client relationships through proactive engagement and reliable delivery
Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed
Support scheduled go-live activities, including occasional work outside standard business hours
Assist clients after hours during go-live-related emergencies tied to certification and testing
Contribute to special projects and help evolve team workflows, measures, and operating practices
Required qualifications, capabilities, and skills
5+ years of experience in the payments industry
Expertise in the Stratus or Tandem payment platform
Experience leading client certification processes and/or complex client integration projects
Strong understanding of payment network connectivity and related protocols
Demonstrated ability to take ownership and drive issues to resolution
Strong technical consulting, troubleshooting, and analytical problem-solving skills
Ability to understand and document complex technical requirements and specifications
Strong written and verbal communication skills, with professional presence in client-facing settings
Ability to manage escalations with urgency, empathy, and composure
Proven ability to collaborate effectively with cross-functional partners and senior stakeholders
Preferred qualifications, capabilities, and skills
Gateway platform knowledge in addition to Stratus or Tandem and experience with EMV certification (or demonstrated ability to learn it quickly)
Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)
Formal project management training or practical application of project management concepts
Project Management Professional (PMP) certification
Advanced understanding of networking and connectivity protocols
Proficiency with Microsoft Visio, PowerPoint, and Excel
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
