Knowledge of file formats such as ISO 20022 XML, NACHA, EDI X12, and other flat file formats and understanding of secure file transmissions including encryption and SSH Keys.
Testing coordination and troubleshooting skills
Meet and connect with clients and internal stakeholders through Zoom, Email, and other collaborative technologies.
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
Implement mixed payable solutions and support clients with technical specifications for treasury services.
Manage client and partner expectations by establishing timelines and dependencies.
Demonstrate creative problem-solving skills and take ownership of issues when they arise and ensure adherence to policy and procedures, maintaining high standards of anti-fraud awareness.
Collaborate with a diverse and innovative global team, contributing to a culture of inclusion and growth.
Required qualifications, capabilities, and skills
3+ years of experience in managing and executing strategic initiatives in a professional field.
Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
Technical project management experience in a dynamic client-facing environment and strong communication skills with the ability to partner and influence others towards a common goal.
Proficiency in data and tech literacy, with a willingness to understand and implement innovation and design thinking techniques and
Experience in managing client and internal partner expectations, establishing timelines, and managing dependencies and demonstrated ability to build and maintain strong relationships with key partners.
Experience in coaching or mentoring team members and managing conflict effectively and strategic thinking with the ability to adapt to change.
Adherence to policy and procedures, meeting or exceeding established Service Level Agreements (SLA).
Preferred qualifications, capabilities, and skills
Bachelor of Science or Bachelor of Arts Degree.
Passion for learning new operating models, technologies, and industry trends.
Technical client consulting experience to support technical roles.
Ability to clearly communicate, partner, and influence, leading others to a common goal.
Due recognition for professional qualifications attained from reputable training institutes or professional bodies.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
