Reporting to: Events Lead
Working Hours: The working hours of the Workplace Experience Coordinator is 08:00-17:00 Monday to Friday, 40 hours per week. Flexibility is essential to support events and key business activity.
Location: London Metro
Main Duties and Responsibilities
Event Coordination
First point of contact for all Client Events including, creating, managing, and reconciling briefs and details for events
Arrange pre-events meetings with the client to discuss their specific needs
Manages all event space diaries through the booking system and oversee all furniture set-ups for events spaces
To ensure a smooth running of events from start to finish for all events taking place throughout the building
To ensure appropriate levels of communication are maintained with all service providers across the site. This includes weekly event team meetings to ensure seamless communication is consistent.
Client Relationships
To build a highly trusted relationship with HSBC staff and their clients ensuring that we are proactively engaging, listening and promptly acting appropriately and constantly collaborating
To work in together with our service partners, promoting a one team approach at all times ensuring a seamless service is provided by sharing innovative ideas and providing feedback.
To lead showrounds promoting the use of all meeting room and event space ensuring you are flexible and adaptable to accommodate the requests of a host where possible
To consistently review and improve the events policies and procedures to ensure it is in line with business needs and is designed to deliver service excellence at all times
To effectively manage and resolve any complaints ensuring an action plan is implemented for future reference
To collate and action any feedback following an event including regular audits and event inspections
Analyse reports and data to provide detailed monthly statistics identifying areas of improvement and creating an action plan to address these
Operational Skills and Knowledge
To be fluent in the operational functions of business events, understanding event opportunities and boundaries
Ensure all on site operational manuals are up to date and relevant with all the information referred to in the point above
To work with the Events Manager, Events Lead & Colleague Experience Manager as well as HSBC clients to ensure our contracted services are consistently market leading, looking for opportunities to be able to sell and present these to clients
Communication
To actively participate in meetings both internally and externally
To actively coordinate events regular meetings
To actively work with others (clients, suppliers, and the team) seeking out ideas for service improvements, feedback and suggestions for development and to share this information appropriately
To clearly present both verbally and in writing required events information for all parties in the business
To communicate with your line manager on all and any issues pertaining to HR and training
Able to communicate and present clearly and confidently face to face or over the telephone
Able to engage with other people to build empathy and rapport
Person Specification/Requirements
Experience in event coordination within hospitality, corporate and / or facilities environment
Experience of data analysis, interpreting and presenting data in a business environment including proposals
The ideal candidate will thrive in a quick moving, ever-changing environment, have an extraordinary attention to detail, while still working under tight deadlines. They need to be collaborative, supportive, and skilled in handling multiple, complex, concurrent events.
Outstanding customer service skills and orientation
Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills Ability to always multitask and maintain professionalism without supervision
Previous experience of working in a fast-paced, corporate multi-national environment
Must be able to demonstrate flexibility in relation to type of works carried out and availability with events often operating out of hours
Immaculate personal presentation & appearance
An excellent customer focused manner at all times
Ability to be proactive and to possess strategic thinking and planning skills
A willingness to travel outside of the London Metro as and when required to regional offices to support multi-site events
Location
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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