Monitor Help Desk request and ensure they are actioned within SLA
Manage the facility equipment and inventory checking and records
Release of internal announcements, posting and management of internal announcements
Attendance at relevant meetings for which we are responsible
IMPORTANT COMPETENCIES
Ability to act with a focus on customer satisfaction
Flexibility to adapt to changes
Concrete execution ability and capacity for proactive action
Multitasking and ability to prioritize tasks
Related experience, knowledge & skill
3+ years of experience in facility management or general affairs
Physical capability to handle moving heavy items such as furniture and fixtures
PC skills (OUTLOOK, Excel, Word)
English proficiency (TOEIC 600+ as a guideline)
Preferred (if available)
Experience in foreign companies
Work experience in facility departments or experience at outsourcing companies providing facility management
Experience in maintenance management of kitchen equipment and electrical facilities
[Place of Work]
Location: Within Tokyo’s 23 wards
[Working Hours and Days Off]
Working hours are based on the client’s timetable
Generally based on working from the office
Days off: based on Japanese calendar
【Salary】
Overtime pay: Available. A fixed overtime allowance is included in the basic annual salary (equivalent to 30 hours per month) *For non-managerial positions
Bonuses: Available (performance-related bonuses)
Probationary period: Yes
【Number of Vacancies】 1
【Selection Process】
1. Application screening
2. Interviews (several rounds planned)
3. Final interview
仕事内容（Job Description) Soft services, Facility assistant
国内４拠点のクライアントオフィスの施設管理を受託 クライアントは世界的ファイナンシャルFortune 500企業の一つとして、グローバル金融市場において中心的な役割を果たし続けています。
1. オフィスのKitchenとpantryの資産管理
クライアント資産の管理
プラットフォーム上での資産更新
Kitchen機器の定期メンテナンス計画、ベンダーとの修理作業調整、エスコート及び現場監督
Finance業務のサポート（見積依頼や購買申請の起票を含む）
2. イベントサポート
Moveと会議室設営、家具や備品の移転・調整・サポート
Food vendor、Event teamとの事前打ち合わせの実施
３．その他のFacility Helpdeskサポート
担当を担う関連会議への出席
都内３拠点の施設の日次、週次、月次点検およびレポート作成の補助
Help Deskリクエストの監視とSLA内での対応確認および電話、チャット、メール対応
施設什器、備品の管理、在庫チェック及び記録管理
内部アナウンスメントの発信、掲示及び管理
＜重要なコンピテンシー（IMPORTANT COMPETENCIES）＞
顧客満足を目指した行動ができる
変化に応じて柔軟な対応ができる
具体的実行力、自発的に行動ができる
マルチタスク、優先順位を付けた業務実施ができる
＜求められる経験、知識、スキル（Related experience, knowledge＆skill）＞
ファシリティマネジメントもしくは総務の経験 3年以上
家具・什器などの重量物の移動作業に対応できる体力をお持ちの方
PCスキル（OUTLOOK Excel Word）
英語力（TOIEC600点以上目安）
＜歓迎条件（Preferredあれば尚可）＞
外資系企業経験
ファシリティ部門での業務経験、ファシリティマネジメントを提供しているアウトソース企業での経験
厨房機器、電気設備の保守管理の経験
Location
On-site –Tokyo, Japan
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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