Key Responsibilities
Facility Operations & Administration
Conduct daily floor walks and workplace inspections to identify operational issues and ensure service excellence.
Generate daily, weekly, and monthly reports, trackers, dashboards, and management updates.
Maintain records of complaints, service requests, inspections, audits, and vendor performance.
Develop and implement operational procedures to improve service delivery, efficiency, and compliance.
Housekeeping Management
Oversee housekeeping services to ensure cleanliness and hygiene standards are maintained across all office spaces, meeting rooms, workstations, reception areas, washrooms, pantries, and common areas.
Conduct housekeeping audits and inspections to identify improvement opportunities.
Ensure availability of housekeeping consumables and cleaning materials.
Coordinate periodic deep cleaning, carpet shampooing, upholstery cleaning, and special cleaning activities.
Address employee concerns and service requests within defined SLAs.
Vendor Management & SLA Compliance
Manage multiple service partners including housekeeping, pest control, horticulture, waste management, parking, and specialised service vendors.
Monitor vendor manpower deployment, attendance, grooming, and performance.
Conduct regular vendor reviews and ensure compliance with contractual obligations.
Track and monitor KPIs, SLAs, productivity levels, and service quality metrics.
Drive continuous improvement initiatives and implement corrective actions for service gaps.
Pest Control Management
Coordinate preventive and reactive pest control programs across the facility.
Conduct inspections of critical areas such as pantries, childcare facilities, cafés, washrooms, and utility rooms.
Ensure pest control schedules, service reports, MSDS documentation, and compliance records are maintained.
Investigate pest-related complaints and coordinate corrective actions with vendors and stakeholders.
Horticulture & Workplace Aesthetics
Manage indoor and outdoor landscape maintenance.
Ensure proper upkeep and replacement of plants, planters, and green walls.
Coordinate seasonal landscaping improvements and beautification initiatives.
Monitor vendor performance and plant health across all facility areas.
Parking Management
Coordinate employee and visitor parking operations.
Manage issuance of RFID tags, parking stickers, and access permissions.
Maintain parking allocation records and utilisation reports.
Coordinate with landlord and security teams regarding parking requirements, traffic management, and employee queries.
KPI & SLA Compliance
Monitor vendor performance against agreed KPIs and SLAs.
Prepare periodic performance reports, dashboards, and management updates.
Identify service deficiencies and implement improvement plans.
Support internal and external audits related to facility operations.
Consumption & Inventory Tracking
Track and analyse consumption of housekeeping chemicals, pantry items, restroom consumables, and other facility materials.
Maintain inventory records and ensure optimum stock levels.
Identify opportunities for cost optimisation and reduction of wastage.
Invoice & Financial Management
Verify vendor invoices against work completion records and contractual obligations.
Monitor Work Completion Certificates (WCCs) and ensure timely documentation.
Coordination & Stakeholder Management
Coordinate with Business Units, Security, HSE, Landlord teams, and external agencies.
Support employee engagement activities, events, and workplace initiatives.
Ensure timely communication regarding facility-related updates, maintenance activities, and operational disruptions.
Reporting & Documentation
Prepare daily, weekly, and monthly operational reports.
Maintain accurate records of audits, inspections, vendor performance, complaints, consumptions, invoices, and service requests.
Use MS Office applications (Excel, PowerPoint, Word, Outlook) for reporting, analysis, presentations, and communication.
Qualifications and Skills
Bachelor’s degree in hospitality management or related field
Proven experience in facilities management, with a focus on soft services
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in MS Office and facilities management software
Analytical and problem-solving skills
Knowledge of health and safety regulations and best practices in facility management
Ability to work flexibly, including after-hours when required
At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology. Join us in shaping the future of real estate for a better world.tate for a better world.
Location
On-site –Mumbai, MH
Scheduled Weekly Hours
48
Job Tags
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
