Reservation Management The role involves taking, confirming, and managing meeting room bookings through the internal reservation system. This includes understanding the procedures for booking client area meeting rooms, ensuring room setups meet client requirements (such as AV, catering, and layout), sending booking confirmations to users via email, resolving scheduling conflicts, and maintaining accurate and up-to-date booking records.
Coordination and Liaison The coordinator liaises with catering, AV, security, and landlord teams to arrange meeting and event requirements, and is familiar with available amenities and audio-visual equipment to support these arrangements effectively.
Administrative Support General administrative duties include data entry, maintaining records and contact lists, updating internal directories, and handling correspondence. The coordinator also updates reservation protocols and internal procedures as required and supports hospitality or workplace teams with ad hoc corporate service requests.
Service Quality and Escalation The role requires proactively managing client expectations to maintain service levels, monitoring service quality, and escalating any issues affecting client experience to management promptly. The coordinator handles special requests and last-minute changes with professionalism and addresses inquiries and concerns efficiently, escalating as necessary.
Team Collaboration and Compliance The coordinator participates in department briefings and team meetings, contributing to a positive and collaborative work environment. They follow operational procedures to ensure service standards are met, monitor health and safety guidelines to protect staff and others, and perform other duties as assigned by the reporting manager to meet operational or business needs.
Skills and Qualifications
Strong communication and customer service skills
Cultural sensitivity and a high standard of professional ethics and integrity
Familiarity with reservation or booking systems
Proficiency in general office administration
Ability to multitask in a fast-paced environment
Prior experience in a front-of-house, switchboard, or hospitality coordination role preferred
Location
On-site –Singapore
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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