Monitor open work orders, follow up with vendors, and help drive timely service completion.
Support vendor management activities, including scheduling, communication, service coordination, and documentation follow-through.
Create and manage purchase orders associated with work orders, vendor services, and operational support needs.
Maintain accurate records related to work orders, vendor activity, service status, invoices, and supporting documentation.
Support invoice and work order closeout processes by helping ensure completed services are properly documented and matched to the correct records.
Escalate service delays, operational concerns, and vendor performance issues when needed.
Deliver a responsive, high-quality workplace experience for the client and site occupants. Internal resources describing work order assignment, vendor coordination, invoice review, and work order closure support this scope well.
Coordinate third-party vendors performing site services.
Ensure vendors receive clear scope details, access instructions, and service expectations.
Track vendor progress and confirm work status updates in the CMMS.
Support documentation, invoice readiness, and closeout for completed work.
Help maintain service continuity across workplace and soft service functions. Relevant internal materials show that work order records support status tracking, comments, files, labor/material information, vendor acknowledgment, and invoice workflows.
Required qualifications
Experience in facilities coordination, workplace services, property operations, or a related client-facing operations role.
Experience with vendor management and service coordination.
Hands-on experience using a CMMS or similar work order management platform.
Experience creating, tracking, or coordinating purchase orders and service-related records.
Strong administrative, organizational, and follow-up skills.
Strong communication and customer service skills in a fast-paced site environment.
Preferred qualifications
Experience in a life sciences, laboratory, pharmaceutical, healthcare, or regulated operational environment.
Experience supporting soft services and workplace service delivery.
Familiarity with vendor invoice coordination and work order closeout processes.
Experience working across client stakeholders, vendors, and internal operations teams.
Familiarity with facilities platforms used for work orders, asset management, and vendor coordination, such as systems like SAP or comparable CMMS tools.
Candidate profile
Service-oriented and highly responsive.
Strong attention to detail and process discipline.
Comfortable managing multiple vendors, requests, and deadlines at once.
Effective at balancing client experience with operational execution.
Confident working within systems and maintaining clean documentation.
Location: Philadelphia, PA
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location
On-site –Philadelphia, PA
Job Tags
Life Science
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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