Data Management, Policies & Procedures & Audit: Ensure data integrity of all systems and audit/review and analyze data from time to time.
Ensure consistency of procedures with established standards and support continuous updating as required.
Manage the reception team, ensuring they are meeting SLAs and KPI.
Financial Management
Manage budgets in conjunction with the regional finance team, and in accordance with client policy and practice. Ensure that services are managed to budget.
Ensure that expenditure is regularly reviewed and checked to demonstrate value and identify alternative, cost effective means of delivery.
Ensure efficient and economic operation of assigned responsibilities.
Training
Ensure that adequate and timely training is provided across to the Reception team, and that you and your team completes mandatory trainings as defined by JLL and the client.
Actively manage the professional development of all direct reports.
Customer Service / Client Relationships
Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved.
Lead by example and groom the team in achieving maximum client satisfaction level.
Reporting
Ensure and complete periodic reporting to meet client expectations and internal requirements.
Submit a monthly management report Review and report against agreed SLA and KPIs.
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation & performance excellence within the account team.
Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
Provide service leadership and set standards of conduct and behaviour for all directly employed staff and 3rd party vendors.
Qualifications
Minimum 5 years of relevant experience in facilities management, property management, facilities engineering, or related field.
Strong budget management and data analysis skills.
Knowledge on Microsoft service suites.
Excellent written and verbal communication skills.
Facilities Management Diploma Holder or its equivalent
Experience in hard services will be an added advantage.
Location
On-site –Kuala Lumpur, Malaysia
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