To be successful in this role, you should have excellent communication, relationship management, and project leadership skills, along with the ability to influence cross-functional teams and navigate complex customer environments. You should possess a thorough understanding of the customer onboarding process, demonstrate strong strategic thinking and problem-solving capabilities, and be comfortable managing multiple implementations while maintaining a high level of customer engagement and satisfaction.
This position reports to the Sr. Manager of Onboarding & Implementation. We are looking for a high-performing professional with the capacity to build trusted customer relationships, inspire collaboration across teams, and demonstrate leadership potential beyond this role. The ideal candidate will act as both the implementation lead and principal account manager during onboarding, ensuring customer objectives are achieved and long-term partnerships are strengthened from day one.
Principle Accountabilities
Accountable for all customer onboarding and implementations
Serve as the primary interface between sales, IT, solutions engineering, operations, transportation and account management
Develop comprehensive Project Plans and Checklists for all implementations solutions to ensure that systems and operational requirements are clearly defined before go-live
Lead the transition of newly launched customers
Must be willing to travel to any campus for extended periods of time to support new customer onboarding
Position Requirements
Bachelor’s Degree in Logistics, Business, or a related degree preferred, but not required
4+ years of experience as a supervisor or Manager in Warehousing, Logistics or Supply Chain
Excellent leadership and strong interpersonal skills. A proven coach and motivator, with a strong customer service orientation for both the internal and external customer
A make-it-happen person, who is flexible, adaptable and possesses a high sense of urgency
Gets the job done right and on time, despite obstacles
Excellent analytical, problems solving, and communication skills (oral and written)
Excellent organizational and leadership skills
Ability to work with a high degree of autonomy
Solid skills with MS Office (Word, Excel, PowerPoint)
Required to be onsite at the York, PA Facility Monday thru Friday
Physical demands
Must be able to remain in a stationary position at a computer workstation for extended periods while managing administrative operational workflows.
Frequently traverses the customer support floor to engage with team members, audit workflows, and maintain visibility across the department.
FLSA Status: Exempt
Starting Salary - $70,000
Applicants must be legally authorized to work in the United States without sponsorship. Candidates must reside in Pennsylvania at the time of hire. Relocation assistance is not available for this position.
