Invenco
From Invenco's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Respond to customer inquiries in a timely and accurate manner via incoming phone calls, emails, and other support channels from car wash owners, operators, and management.
Provide technical support for proprietary software and hardware systems, including troubleshooting, configuration changes, and user guidance.
Resolve customer cases by diagnosing technical and process-related issues and documenting all actions taken.
Use Salesforce to log detailed case notes, troubleshooting steps, resolutions, escalations, and customer follow-up activity.
Follow up with customers to ensure issues are fully resolved and service expectations are met.
Escalate unresolved or complex technical issues to appropriate internal teams such as product, engineering, or field support.
Assist in training new Technical Support Representatives and share product knowledge, support processes, and best practices.
Gather customer feedback and usage data to identify trends, recurring issues, and opportunities for technical or process improvements.
Provide best-in-class service to both internal and external customers.
Support customers with software navigation, basic system configuration, connectivity issues, device setup, and general operational troubleshooting.
Work evenings, weekends, and holidays on a rotating basis as needed.
Perform computer-based work for extended periods of time.
Maintain professionalism, patience, and composure in high-stress situations.
Ability to maintain composure in high-stress situations
Strong problem-solving and troubleshooting skills
Active listening and interpersonal skills
Strong attention to detail
Knowledge of MS Office applications, including Excel, Word, and PowerPoint
Curiosity and willingness to learn technical systems
Ability to document cases clearly and accurately
Strong verbal and written communication skills
Ability to manage multiple cases and priorities in a fast-paced environment
High School Diploma or equivalent required
Associate’s or Bachelor’s degree
Technical experience
Prior experience supporting software, hardware, or SaaS-based products
Experience in a call center, help desk, service desk, or technical support environment
Exposure to car wash, retail fueling, mobility, POS, or field equipment technology
Experience training users or supporting new product implementations
Familiarity with customer support metrics such as first call resolution, response time, and case closure time
WHO IS DRB
(A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!
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