Research, organize, develop, revise, and produce clear technical documentation, including diagrams, flowcharts, and graphics, in accordance with applicable ISO and industry technical-writing standards.
Support the development and maintenance of company style guides, templates, and document-control materials.
Update and maintain Reichert product manuals using source applications such as Adobe InDesign and Microsoft Word.
Required Qualifications
Two-year degree or higher in electronics with a background in technical support, or equivalent experience.
Mechanical and electronic repair experience with Reichert products.
Excellent customer-facing and internal communication skills.
Strong problem-solving and organizational skills.
Ability to train dealer technicians in the repair, calibration, and use of ophthalmic instrumentation.
Technical writing experience using Adobe applications, including InDesign, Acrobat, and Photoshop, and Microsoft applications, including Word, Excel, and PowerPoint.
Proficiency with emerging technologies and software used for technical support and documentation.
Ability and willingness to learn and adapt to new tools for remote technical support and virtual training.
Commitment to continuous learning related to ophthalmic instrumentation and evolving technical-support methods.
Strong digital literacy, including the ability to use data and analytics to help improve support processes and customer satisfaction.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Preferred Qualifications
Experience with ophthalmic instrumentation.
Experience with serial communication and electronic medical record (EMR) systems.
Compensation
Employee Type
Salaried
Currency
USD
Salary Minimum
50,000
Salary Maximum
55,000
Incentive
No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Nearest Major Market: Buffalo
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