About the job
Key responsibilities:
1. Handle customer support on WhatsApp, email and calls, including returns, exchanges and order issues
2. Manage daily order processing, packing and dispatch with courier partners, and follow up on delays and lost parcels
3. Track inventory and stock movement, and keep records accurate in Excel/Google Sheets
4. Coordinate with vendors, suppliers and marketplace teams (Nykaa) on orders, payments and listings
5. Prepare simple weekly reports on orders, returns, stock and customer issues
6. Act as the founder's right hand on operations and take ownership of new tasks as the business grows
What you'll gain
1. Work directly with the founder and see every part of a growing brand
2. Fast learning across operations, customer experience, logistics and e-commerce
3. Real ownership from day one, not just routine tasks
4. Hybrid setup: warehouse visits in Ahmedabad (1-3 hours on in-office days), rest from home
5. Clear growth path as the team expands
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
are from Ahmedabad only
Salary
₹ 2,64,000 - 3,00,000 /year
Experience
1 year(s)
Deadline
2026-12-12 23:59:59
Skills required
Operations, MS-Excel, Problem Solving, Inventory Management, English Proficiency (Spoken), Hindi Proficiency (Spoken), Effective Communication, Customer Support and Logistics Management
Other Requirements
1. Able to visit our Ahmedabad warehouse on in-office days
Show the full description
2. Freshers and candidates with up to 2 years of experience in customer support, operations or e-commerce are welcome
3. Clear communication in English, Hindi and Gujarati
4. Comfortable with Excel/Google Sheets and WhatsApp Business
5. Self-starter who takes ownership and is eager to learn
6. Organized, detail-oriented and calm while solving customer issues
About Company
Aesthete is a fast-growing, design-led bags and accessories brand based in Ahmedabad and loved across India. We sell distinctive, everyday-to-occasion bags like our bestselling Shape Shifter through our own website, theaestheteshop.com, and on Nykaa Fashion. We're a small, ambitious team building a brand that stands apart from the crowd.
