Responds to and processes RMA requests, including issuing credits to customers.
Disposes of or resolves inbound calls
Processes defective and non-conforming product.
Follows up with vendor returns group to expedite returned product with suppliers.
Supports warranty services and advanced service programs for customers.
Collaborates with sales, engineering, and production teams to ensure comprehensive after-sale support.
VAS / VAS Forecast Order Entry.
Other duties as assigned.
Job Complexity
Has developed knowledge and skills through formal training and work experience.
Works within established procedures with a moderate degree of supervision.
Identifies problems and all relevant issues in both straightforward and moderately complex situations, assesses each using standard procedures, and makes sound decisions.
Uses judgment and experience to handle escalations and ensure customer satisfaction.
What You’ll Need
Basic knowledge of product returns, RMAs, or customer service processes is a plus.
Familiarity with ERP systems (Oracle preferred).
Knowledge of Microsoft Office tools, especially Excel.
Strong communication and teamwork skills.
Ability to communicate fluently in English.
What's in it For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
About Arrow
We believe new technologies have the power to make life not only different, but better.
At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.
Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.
Life at Arrow
At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.
From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.
Annual Hiring Range/Hourly Rate
$16,650.00 - $19,000.00 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location
MX-JAL-Tlaquepaque, Mexico (Guadalajara office)
Time Type
Full time
Job Category
Business Support
EEO Statement
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
