Be a Contributor - What You’ll Do
Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets
Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
Facilitate relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency
Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities
Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
Foster a collaborative atmosphere between the field and customer development organizations while driving expansion and tech refresh initiatives in renewing accounts and optimizing field engagement
Target the eligible customer list provided to educate customers of impending EOL events and execute early refresh motions, converting customers to the latest Infoblox platform before the EOL date
Apply AI to campaign measurement, forecasting, segmentation, and attribution to improve decision speed and marketing impact
Translate complex marketing questions into AI-powered analytics solutions that drive insights, better investment decisions, and stronger go-to-market outcomes
Be Prepared - What You Bring
4+ years of work experience in customer success or account management
3+ years of service renewals experience with an emphasis on channel
Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions
Experience working with both internal and external customers in a multi-tier channel environment
Proficiency with Excel and Salesforce
Experience with SaaS applications, deployments, and migration to cloud services
Fluency in English and Spanish or Italian
Excellent organizational, consulting, project management, and time management skills
Fresh ideas about SaaS user adoption and customer churn mitigation
Bachelor's degree preferred
Be Successful — Your Path
First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work
Six Months: Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process
One Year: Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas
Belong— Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded — Benefits That Help You Grow, Thrive, Belong
Comprehensive health coverage, generous PTO, and flexible work options
Learning opportunities, career-mobility programs, and leadership workshops
Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
Charitable Giving Program supported by Company Match
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
