You will be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.
You will be answering customer questions, explaining products and services, instructing in use of equipment, configuring computer system software, troubleshooting and repairing system, customer order entry and billing or other priorities.
You will determine customer needs, research and provide solutions, coordinating with other team members as needed.
You will ensure ongoing customer satisfaction and continue strong customer relationships.
You will support quality management systems and other compliance requirements.
What do you need to succeed?
Technical aptitude- early adopter of new technology
Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate
Comfortable with public speaking and leading meetings with more than 1 participant
Ability to consult with individuals on best practice guidelines as provided by product teams
Expertise in setting and managing customer expectations, along with a demonstrated ability to lead without authority
Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding
A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices)
Build strong customer and peer partnerships that allow you to gain confidence and trust from others easily
Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions
Attention to detail and ability to track, diagnose and determine next steps in a plan. Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX
Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations
Comfortable learning and using technology (SaaS programs) and working with computers. You will use a combination of telephone, email, Salesforce (CRM), GUIDEcx (project management app) and other SaaS solutions to ensure a high-quality experience with onboarding
Key Traits for Success as a member of the VSS Product Implementation Specialist Team with IDEXX:
IDEXX Product Knowledge (Neo, Cornerstone, ezyVet, Vello, rVetlink, SmartFlow, Diagnostics, etc)
Highly organized
Detail oriented
Analytical thinking skills
Technical aptitude for SaaS products
Enthusiastic Attitude
Professional Persistence
Ethical
Ability to influence without authority
Authenticity
Self-Motivated
Ability to manage multiple priorities and remain composed during busier times
Affinity for web-based tools and solutions
Ability to work independently and willingness to collaborate as part of a team
What you can expect from us
Preference for working schedule for this role are
Hybrid, 2 days onsite in our Frisco, TX office, and 3 days remote per week.
Or
Hybrid 2 days onsite in our Westbrook, ME office, 3 days remote per week.
Or
Fully virtual may be considered.
When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained and is your responsibility to pay for. You will be supplied with a laptop, docking station, monitor(s), Keyboard & Mouse and headset, which will need to be maintained appropriately.
What you can expect from us
Salary target between &$60K-$64K based on experience
Opportunity for annual cash bonus
Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners
To consistently meet new people and building relationships with our customers
Continued growth within your position through comprehensive training programs
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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