You’ll own each implementation from kick-off through go-live and early support, helping practice teams build the skills and confidence to use Anima independently. You’ll also help shape how we implement: improving workflows, developing training and building a playbook that works across hundreds of practices.
What you’ll do
Own implementations from start to finish. Coordinate kick-off, configuration and go-live, aiming to get most practices live within their first week.
Make Anima work for each practice. Understand how their team operates and configure workflows around their needs.
Teach people to use it confidently. Run clear, practical training for clinicians and practice teams, adapting your approach to different levels of technical confidence.
Build confidence beyond go-live. Develop practice super users, provide 1–2 weeks of hypercare and hand over cleanly to Support and Customer Success.
Make great implementation repeatable. Create reusable training and group webinars. Use feedback from customers, Support and CS to solve recurring problems at their source.
What you’ll bring
SaaS experience. You’ve worked directly with customers on a SaaS product in onboarding, implementation or training.
Strong teaching and communication skills. You can make something unfamiliar feel manageable and check that people can put it into practice.
Patience and adaptability. You respond thoughtfully when someone is struggling or their priorities change.
Practical problem-solving. You learn products quickly and can work out why a workflow isn’t delivering the intended result.
Ownership and organisation. You can keep several implementations moving while making the next steps clear to everyone involved.
Healthcare experience isn’t required—we’ll help you learn primary care. Experience creating training videos, guides or webinars would be useful.
What we offer
Anima should be where you do your life’s best work. We support that with:
Time off: 25 days’ annual leave plus 8 UK public holidays, with flexible additional time off.
Health cover: private medical, dental, vision and mental health insurance.
Parental leave: 12 weeks’ maternity leave at full pay, rising to 24 weeks after two years; 4 weeks’ paternity leave at full pay.
Pension: 4% employer contributions, with salary sacrifice and 100% of the employer National Insurance savings passed on to you.
Learning: £1,000 annual budget for your development.
Fitness: gym subscription matching up to £50 per month.
Equipment: a high-spec MacBook and a home office budget.
Time together: two full-team off-sites each year, previous destinations include Mykonos and Mexico.
Farringdon office: a beautiful new London HQ, with most of the team together at least twice a week.
Everyone is welcome at Anima. We strongly believe in building a diverse and inclusive team. If you’re excited by our mission and believe you could do this work well, we’d love to hear from you, even if your experience doesn’t match every point above. If adjustments would help you participate fully in the interview process, please let us know.
