Support assigned Service Center Business Plan objectives and operational KPIs.
Utilize Company technology, systems, tools, and processes to support productivity and operational performance.
Coordinate the assignment and movement of trailers, tractors, and other equipment with supervisors and management.
Maintain timely and accurate customer communications and dock-related documentation.
Monitor dock operations and identify opportunities to improve productivity, service, safety, and cost performance.
Work collaboratively with Service Center management and other departments to resolve operational issues and maintain an efficient flow of freight and equipment.
Support dock operations during periods of high volume, changing priorities, staffing challenges, and other operational demands.
Maintain regular attendance and punctuality and perform other duties as assigned.
Required Experience/Skills
Education/Work Experience/Certificates
High school diploma or GED required.
2–3 years of relevant experience in transportation, logistics, LTL freight, warehouse, distribution, or dock operations preferred.
Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word, and the ability to learn transportation, warehouse, and operational management systems.
1 Year Forklift Experience
Valid driver's license and acceptable driving record, if driving is required as part of the position.
Skills
Dock and freight operations
LTL transportation operations
Staff coordination and scheduling
Daily operational planning
Workflow and workload management
Freight movement coordination
Trailer and equipment coordination
Forklift and material-handling equipment awareness
Safety compliance and hazard prevention
OSHA and transportation regulatory compliance
KPI and productivity monitoring
Operational problem-solving
Process improvement
Customer service and communication
Cross-functional team collaboration
Employee training and development
Documentation and recordkeeping
Computer and operational systems proficiency
Time management and prioritization
Organization and attention to detail
Ability to work in high-volume, fast-paced environments
Ability to adapt to changing operational priorities
Leadership and team coordination
Conflict resolution
Decision-making and critical thinking
Knowledge of SC Logic a plus
Physical Requirements
Ability to stand and walk for extended periods while monitoring dock operations.
Ability to move throughout the dock, warehouse, and service center, including navigating around freight, trailers, and equipment.
Ability to bend, stoop, reach, climb stairs, and maneuver in an active dock environment as needed.
Ability to lift, carry, push, or pull light-to-moderate materials or equipment as required during dock operations.
Ability to work in a physically demanding, high-volume environment with exposure to varying temperatures, noise, and moving vehicles/equipment.
