Monitor, evaluate, and support employee performance, including conducting evaluations, addressing disciplinary matters, training, and scheduling.
Maintain accurate and up-to-date timekeeping and personnel records.
Recommend personnel actions, including promotions, corrective measures, and recognition.
Oversee day-to-day operations related to security, safety, customer service, and public relations across assigned accounts.
Respond immediately to emergencies and incidents, coordinating and implementing emergency action plans.
Remain available 24/7 to address urgent matters related to assigned accounts.
Oversee Business Continuity and Disaster Recovery programs, collaborating with stakeholders to ensure client and organizational resilience.
Ensure compliance with applicable regulations, policies, and contractual requirements.
Conduct preliminary investigations into incidents and prepare clear, comprehensive reports on accidents, incidents, and suspicious activities.
Prepare and submit required weekly, bi-weekly, and monthly management reports.
Collaborate with the business development team to identify and support new business opportunities.
Facilitate and oversee training programs, including CPR/First Aid/AED and state/local certifications.
Serve as liaison between IT and frontline staff for system access and technology needs.
Oversee procurement and maintenance of uniforms, equipment, and vehicles.
Manage vendor relationships, including invoice payment and service coordination.
Foster strong working relationships with law enforcement and emergency response agencies.
Perform other duties as assigned, which may vary based on client requirements.
Knowledge and Skill Requirements
Possession of state or municipality-mandated security officer licenses.
At least one of the following preferred qualifications
Advanced education degree.
Criminal Justice or law enforcement-related degree.
3–5 years of civilian law enforcement experience.
3–5 years of private or corporate security management experience.
3–5 years of military service with honorable/favorable discharge.
Valid and reliable means of communication and transportation.
Must hold, or be eligible to obtain, a valid security guard license within an acceptable timeframe.
Strong interpersonal and communication skills, with the ability to foster positive client and team relationships.
Proven ability to work effectively in a fast-paced, customer service-oriented environment.
Exceptional time management, organizational, and problem-solving skills.
Ability to work independently as well as collaboratively within a team.
Proficiency in Microsoft Office Suite and familiarity with computerized scheduling systems (preferred).
Compensation
Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.
About Harvard Protection Services
Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities
- Salary & Wage Details
- USD $70,000.00/Yr.
