This position requires shift work that includes nights and weekends, this is a must and not negotiable. This role may include travel up to 25% of the year.
A day in the life
In this role, the successful candidate is responsible for oversight of a shift with direct reports. The candidate assists and mentors the team when mitigating crisis and incidents at global scale. This leadership role requires the employee to work on a shift; including nights and weekends based on the needs of the GSOC. Overall, the successful candidate leads and directs teams through incidents which impact worldwide operations to achieve optimal outcomes for our customers.
About the team
The Global Security Operations Center (GSOC) provides critical support and notification to global partners regarding incidents that have, or have the potential to impact, Life Safety, Operations, and/or the Amazon Brand. We are the central location for critical incident management supporting World Wide Amazon Stores (WWAS), as well as affiliate and retail businesses. We are looking for an agile, adaptive and detail-oriented leader to triage, escalate and manage response to global critical events.
7+ years of conducting workplace risk investigations experience
Experience in conducting workplace risk investigations
Experience leveraging technology to drive process improvements
Experience managing direct reports
Bachelor's degree or equivalent
7+ years of customer-facing environment experience
CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials
Lean Six Sigma Green Belt or Black Belt certification
Knowledge of Microsoft Office including Outlook, Word, and Excel
Experience working in a customer-facing environment
Experience with physical security control and surveillance systems
Master's degree or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Goodyear - 133,300.00 - 180,300.00 USD annually
