US: $150000 - $217000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Translate business objectives and requirements from systems program managers into a product idea, strategy, and roadmap for Support on Gemini, aligning with broader company objectives and customer needs.
Drive the conceptualization, development, and launch of innovative Agentic AI systems for customer support, transforming our support from fragmented and human-driven to unified, autonomous, and AI-driven.
Own the product requirements for Cloud Support built technical solutions, and collaborate with GCBP, Technology Vendors, and GCP Product and Engineering to bring new support experiences and features to market.
Act as a subject matter expert on technical knowledge for the support organization, providing technical guidance and training, while identifying and advocating for new capabilities and improvements based on support needs and data analysis.
Engage with executive leadership and key stakeholders to communicate product strategy, progress, and results.
Minimum qualifications
Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
9 years of experience in a technical role, such as technical solutions engineer, software engineer, or technical program manager, providing enterprise-level support and workflows.
9 years of experience with two or more of the following: Web Tech, Data/BigData, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP, VMWare.
6 years of experience troubleshooting and advocating for customers, addressing Cloud technical risks.
Experience writing and reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
Preferred qualifications
Experience using analytics and data to problem-solve, collaborate, and communicate with stakeholders.
Experience building and understanding agentic AI, large language models (LLMs), and their application in customer-facing products.
Experience launching successful products or services, from conception to launch.
Experience developing and managing technical documentation, runbooks, or knowledge bases.
Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
9 years of experience in a technical role, such as technical solutions engineer, software engineer, or technical program manager, providing enterprise-level support and workflows.
9 years of experience with two or more of the following: Web Tech, Data/BigData, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP, VMWare.
6 years of experience troubleshooting and advocating for customers, addressing Cloud technical risks.
Experience writing and reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
