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Develop and maintain a high-performing Customer Engineering team that meets and exceeds quarterly business goals, while building a positive team culture towards future talent.
Support your team’s partnership with reCAPTCHA Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop a strategy to resolve technical blockers.
Enable your team to demonstrate and validate solution benefits of User Protection Services products in customer/partner environments.
Lead a team responsible for technical aspects of solutions, including such activities as supporting reCAPTCHA opportunities, product and solution briefings, proof-of-concept work and customer relationships.
Ensure team prepares and delivers product messaging in an effort to highlight our solutions value proposition using techniques including whiteboard and presentations, product demonstrations, white papers, trial management and Requests for Information (RFI) response documents.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
7 years of leadership experience (e.g., people management, team lead, mentorship, coaching).
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Experience with technical conversations, demos, prototyping, or workshops with customers.
Preferred qualifications
Cloud or Security industry certifications.
Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
Experience with enterprise security solutions such as Fraud Defense and reCAPTCHA.
Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
7 years of leadership experience (e.g., people management, team lead, mentorship, coaching).
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Experience with technical conversations, demos, prototyping, or workshops with customers.
