Lead a team of Practice Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformations for customers and accelerate value realization.
Foster customer partnership and provide thought leadership related to cloud, transformation, and highly specialized technical solutions in your Practice to drive technical wins.
Partner with Sales to define technical go-to-market strategies and delivery plans, focusing on advanced workload adoption and repeatable solution development.
Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve technical wins and migration strategy, working directly with customers, partners, and prospects. Oversee domain-specific prototyping and proofs-of-concept.
Work cross-functionally across Google, partners, and your team to resolve technical roadblocks, and provide critical feedback loops to Product and Engineering based on field experience.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Experience in architecting solutions that integrate models using agents with enterprise data sources using patterns like Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search.
Experience with technical conversations, demos, prototyping, or workshops with customers.
Experience with leadership (e.g., people management, team lead, mentorship, coaching).
Preferred qualifications
Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
Experience tailoring and delivering compelling messages by audiences, asking strategic questions, and leading conversations that accelerate value realization and business opportunity.
Understanding of integration patterns using OpenAPI and Model Context Protocol (MCP) to connect agents with business systems and Application Programming Interface (API) Gateways.
Knowledge of observability constructs including distributed tracing, logging, and audit logging for applications.
Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Experience in architecting solutions that integrate models using agents with enterprise data sources using patterns like Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search.
Experience with technical conversations, demos, prototyping, or workshops with customers.
Experience with leadership (e.g., people management, team lead, mentorship, coaching).
