WHAT YOU WILL DO
Knowledge Management & Repository Oversight
Administer SharePoint, Confluence, MS Teams, and ServiceNow Knowledge repositories, ensuring content organization, tagging, version control, and compliance with DoD access controls.
Build, maintain, and improve KM structures, libraries, workflows, dashboards, and taxonomy models.
Ensure knowledge artifacts support enterprise IT operations, software development activities, cybersecurity compliance, and configuration management.
ServiceNow Integration & Governance
Manage creation, review, and publication of ServiceNow Knowledge Articles, ensuring the content is authoritative, updated, and appropriately permissioned.
Coordinate with ServiceNow administrators and ITSM teams to improve knowledge workflows, templates, and lifecycle processes.
Assist with documentation tied to ServiceNow Change, CMDB entries, Catalog Items, and Enterprise Service Requests.
Ensure engineering decisions, change impacts, release notes, and configuration details are properly linked between KM repositories and ServiceNow records.
Program Documentation & Lifecycle Support
Support the development and maintenance of technical documents, SOPs, design artifacts, ERB/CCB materials, release documentation, and training content.
Maintain official repositories for architecture documents, baseline configurations, sprint artifacts, test reports, and decision logs.
Enforce standards for document formatting, versioning, naming conventions, and approval workflows.
Help teams ensure compliance with RMF, cybersecurity documentation rules, and PWS deliverable requirements.
Process Support & Collaboration Enablement
Facilitate documentation workflows and processes for engineering reviews, release readiness, change management, and governance bodies.
Support Agile teams in capturing sprint results, backlogs, technical decisions, and retrospectives in KM repositories.
Support onboarding and continuous education with up-to-date guides, FAQs, process maps, and training materials.
Training, Communication & User Support
