Proficient in Microsoft Office
Excellent problem solving abilities
Basic Network architecture knowledge
Good written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Strong documentation skills
Knowledge of the below systems preferred but not required
Kubernetes
Docker
Manufacturing Execution Systems
CAD Software
CAM Software
Strong interpersonal, written, and oral communication skills.
Able to conduct research into application issues
Ability to present ideas in user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
9/80 work week and on-call availability
10% business travel
Sitting for extended periods of time.
Rotational On Call assignment
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Responsibilities of the role
Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and gather problem details from customers.
Prioritize incidents and service requests according to defined processes.
Record, track, and document the incident within the Service Desk application.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Work with end user to test fixes to ensure an incident has been adequately resolved.
Contribute to technician knowledge base as needed.
Provide suggestions for continual improvement
What We Offer
We offer a Total Rewards package that is Impactful and built for you
Healthcare including medical, dental, vision, HSA and Flex Spending
Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits
401k match up to (6%)
Educational assistance
On-going learning opportunities rewarding work environment
Additional Information
Availability to work outside regular business hours as needed to address critical issues.
This position may require eligibility to obtain a US security clearance. (Non-US Citizens may not be eligible to obtain a security clearance).
GDLS considers factors such as, scope/responsibilities of the position, candidate experience, education/training background, in addition to local market comparable and business considerations when extending an offer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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