Use technical knowledge and experience to make appropriate decisions regarding incident resolution and service restoration.
Assist technicians with troubleshooting and provide guidance based on professional expertise.
Log all service request and incident details to ensure accurate record-keeping.
Restore provided IT services to normal operation as quickly as possible.
Report major system issues to upper management to maintain visibility on critical malfunctions.
WHAT YOU’LL NEED TO SUCCEED
Required Experience: BA/BS (or equivalent experience), 5+ years of experience
Required Certifications: ITILv4 Foundations
Desired Certifications: ITIL 4 Practitioner: Incident Management, Cisco Certified Network Associate (CCNA), Security+, other leading market vendor certifications
Security Clearance Level: Active Top Secret with SCI Eligibility
Preferred Skills: BS/BA Highly Desired
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.
The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours
40
Travel Required
Less than 10%
